Terms of service

Last updated: March 31, 2026

These Terms of Service (“Terms”) govern your access to and use of this website, store, and related services (the “Services”).

This store is operated under the ArcGlow brand by Dracula Nutrition SRL, a company registered in Romania.

Company details:
Dracula Nutrition SRL
CUI: 50847118
Trade Register No.: J2024039248008

By accessing or using this store, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. Use of the store

You may use this store only for lawful purposes and in accordance with these Terms.

By using the Services, you confirm that you are legally capable of entering into binding agreements under applicable law, or that you are using the Services under the supervision of a parent or legal guardian.

You agree not to use the store:
- for any unlawful or fraudulent purpose
- to interfere with the operation or security of the store
- to submit false, misleading, or incomplete information
- to misuse the website, checkout, payments, or any part of the Services
- to copy, scrape, reproduce, or exploit store content without prior written permission

2. Products and product information

We aim to present our products as accurately as possible. However:
- product colors and appearance may vary depending on your screen, device, or settings
- product images are for presentation purposes and may not reflect every detail with absolute precision
- product descriptions, specifications, availability, and pricing may be updated at any time without prior notice

We reserve the right to limit the sale of products by quantity, region, or customer where reasonably necessary.

3. Orders

Placing an order on this store constitutes an offer to purchase.

We reserve the right to accept, refuse, limit, or cancel any order at our discretion, including in cases involving:
- suspected fraud
- incorrect pricing or product information
- product unavailability
- issues identified during payment or order verification
- suspected resale, abuse, or misuse of the store

An order is not considered accepted until it has been confirmed by us.

If we cancel or modify an order, we may attempt to notify you using the contact details provided at checkout.

4. Prices, billing, and payments

All prices displayed on the store are shown in the applicable market currency and may be changed at any time without prior notice.

Shipping fees, discounts, and promotional offers are subject to the conditions shown at checkout or stated on the store.

You are responsible for providing accurate, complete, and current billing, payment, and shipping information.

Payments are processed securely through Shopify Payments and related payment partners. We do not store full payment card details on our own systems.

5. Shipping and delivery

Delivery times shown on the store are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs processing, supply chain disruptions, or other circumstances outside our reasonable control.

Risk of loss or damage passes to you upon delivery of the order to the address provided at checkout, except where applicable law provides otherwise.

6. Returns and refunds

Returns, refunds, and related requests are governed by our Refund Policy.

Please review that policy before placing an order.

7. Intellectual property

All content on this store, including without limitation text, layout, graphics, branding elements, product images, logos, icons, and design elements, is owned by or used under license by us or our partners and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, republish, modify, scrape, or commercially exploit any part of the Services without our prior written permission.

Reference to the ArcGlow brand in these Terms refers to the branding and presentation used in this store.

8. Third-party services and links

This store may contain links to third-party websites, services, or tools, or may rely on third-party providers to operate parts of the Services.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Your use of such third-party services is at your own discretion and may be subject to their own terms and policies.

9. Shopify platform

This store is powered by Shopify, which provides the ecommerce infrastructure used to operate the website, checkout, and payment-related functionality.

However, any purchase you make through this store is made directly with Dracula Nutrition SRL, not with Shopify.

To the extent permitted by law, Shopify is not responsible for the products sold through this store or for disputes arising directly between you and us.

10. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

By using the Services, you acknowledge that you have read our Privacy Policy.

11. User submissions and feedback

If you send us feedback, suggestions, reviews, messages, or other submissions, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, and display that content for purposes related to operating, improving, and promoting the store, unless otherwise required by law.

You confirm that:
- your submission is truthful and lawful
- it does not infringe the rights of any third party
- it is not defamatory, abusive, fraudulent, misleading, or unlawful

We may remove or refuse content that we reasonably consider inappropriate, unlawful, misleading, abusive, or irrelevant.

12. Errors and inaccuracies

From time to time, the store may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, promotions, shipping information, or other details.

We reserve the right to correct such errors, update information, or cancel orders where necessary, including after an order has been submitted.

13. Disclaimer

To the maximum extent permitted by law, the Services and all products and content made available through the store are provided on an “as available” basis.

We do not guarantee that:
- the store will always be uninterrupted, secure, or error-free
- the Services will always be available without technical interruptions
- every product description, image, or technical detail will always be completely error-free

Nothing in these Terms excludes or limits rights that cannot be excluded under applicable consumer law.

14. Limitation of liability

To the fullest extent permitted by law, Dracula Nutrition SRL shall not be liable for any indirect, incidental, special, or consequential loss arising out of or related to the use of the store or any purchase made through it.

Nothing in these Terms excludes liability where such exclusion would be unlawful, including liability for fraud, gross negligence, or any rights you may have under mandatory consumer protection law.

15. Suspension or termination

We may suspend, restrict, or terminate access to the store where reasonably necessary, including where we believe there has been fraud, abuse, unlawful activity, or a breach of these Terms.

16. Governing law

These Terms are governed by the laws of Romania.

Any dispute arising out of or relating to these Terms or the use of the Services shall be subject to the jurisdiction of the competent courts of Romania, unless mandatory consumer law provides otherwise.

17. Changes to these Terms

We may update these Terms from time to time for operational, legal, or regulatory reasons.

When we do, we will update the “Last updated” date at the top of this page.

18. Contact

If you have any questions about these Terms of Service, you can contact us at:

roxiglowro@gmail.com

Dracula Nutrition SRL
Romania