Shipping policy

Last updated: March 31, 2026

This Shipping Policy explains how order processing, shipping, and delivery work for orders placed through this store.

If you have any questions about shipping, please contact us at roxiglowro@gmail.com.

1. Order processing

Orders are typically processed within 2–5 business days.

Processing time may be longer during high-volume periods, holidays, or in the event of unexpected operational delays.

2. Shipping destinations

We currently ship to Romania and selected European destinations.

Shipping availability and shipping rates are shown at checkout based on the delivery address provided.

3. Estimated delivery times

Estimated delivery times vary depending on the destination, local carrier, and fulfillment conditions.

Estimated shipping timeframes are shown at checkout where available. These timeframes are estimates only and are not guaranteed.

Delivery may take longer in certain situations, including:
- high-demand periods
- public holidays
- weather disruptions
- customs processing
- carrier delays
- remote delivery areas
- fulfillment or supply chain disruptions outside our control

4. Shipping confirmation and tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email.

Tracking information will be provided when available.

5. Delivery delays

We are not responsible for shipping delays caused by carriers, customs authorities, or other events outside our reasonable control.

If your order is significantly delayed, contact us at roxiglowro@gmail.com and we will review the status of your shipment with the fulfillment or delivery partner.

6. Address accuracy

Please make sure your shipping address is complete and correct at checkout.

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping information provided by the customer.

7. Failed delivery or unclaimed packages

If a package is returned because the delivery address was incorrect, incomplete, or the shipment was unclaimed, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment.

8. Risk and delivery

Risk of loss or damage passes to you upon delivery of the order to the address provided at checkout, except where applicable law provides otherwise.

9. Shipping fees

Shipping fees are calculated and displayed at checkout.

Any free shipping offer or shipping discount applies only under the conditions clearly shown on the store or at checkout.

10. Contact

For shipping-related questions, contact:

roxiglowro@gmail.com