Privacy policy
Last updated: March 31, 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit, browse, use, or make a purchase from this website and related services (the “Services”).
This store is operated under the ArcGlow brand by Dracula Nutrition SRL, a company registered in Romania.
Company details:
Dracula Nutrition SRL
CUI: 50847118
Trade Register No.: J2024039248008
By using our Services, you acknowledge that you have read this Privacy Policy.
1. Who we are
ArcGlow is a brand operated by Dracula Nutrition SRL. We sell products through this online store and use Shopify to power the website, checkout, payments, and related ecommerce functions.
2. What personal information we collect
Depending on how you interact with the store, we may collect the following types of personal information:
- Identity and contact details, such as your name, email address, billing address, shipping address, and phone number if you provide it
- Order information, such as the products you purchase, order value, payment status, and delivery details
- Payment information, which is processed securely through Shopify Payments and related payment providers
- Customer support information, such as any details you include when contacting us
- Technical information, such as your IP address, browser type, device type, and information about how you use the store
- Shopping activity, such as pages viewed, products viewed, items added to cart, and purchase behavior
We do not currently offer customer accounts.
3. How we collect your information
We collect personal information:
- Directly from you, when you place an order, contact us, or otherwise provide your information
- Automatically, through your browser or device when you use the store
- Through Shopify and service providers that help us operate the store, process payments, and fulfill orders
- Through fulfillment and shipping partners involved in delivering your order
4. How we use your personal information
We use your personal information to:
- Process and fulfill your orders
- Take payment and manage transactions
- Arrange shipping and delivery
- Communicate with you about your order or support requests
- Prevent fraud, abuse, and unauthorized activity
- Improve the performance, usability, and security of the store
- Comply with legal and regulatory obligations
- Send marketing emails if you have subscribed to receive them
We do not currently use SMS marketing.
5. Payments
Payments are processed through Shopify Payments and its payment processing partners. We do not store your full card details on our own systems.
6. Fulfillment and shipping
To fulfill and deliver orders, we may share relevant customer information such as your name, shipping address, contact details, and order details with third-party service providers involved in order processing and delivery.
This may include:
- Shopify
- CJ Dropshipping
- payment processors
- shipping and courier partners used to deliver your order
7. Marketing
If you subscribe to marketing communications, we may use your email address to send you updates, promotions, or product-related messages.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at roxiglowro@gmail.com.
8. Cookies and similar technologies
We and our service providers, including Shopify, may use cookies and similar technologies to operate the store, remember preferences, improve performance, measure traffic, and support analytics and marketing functions.
Where required by law, we will request your consent for non-essential cookies.
9. Shopify
Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.
As part of providing the platform, Shopify may process personal information such as your device information, IP address, order information, and usage data. For more information about how Shopify processes personal information, please refer to Shopify’s privacy documentation.
10. Data retention
We retain your personal information only for as long as necessary to:
- provide our services
- fulfill orders
- comply with legal, tax, accounting, and regulatory obligations
- resolve disputes
- enforce our agreements and policies
11. Your rights
If you are located in the European Union, the European Economic Area, or the United Kingdom, you may have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate or incomplete personal information
- request deletion of your personal information where applicable
- request restriction of processing in certain circumstances
- object to certain types of processing
- request a copy of your data
- withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at roxiglowro@gmail.com.
We may need to verify your identity before responding to your request.
12. International transfers
Some of the service providers we use may process personal information outside your country of residence. Where required, we rely on appropriate legal safeguards for such transfers.
13. Children’s privacy
This store is not intended for children, and we do not knowingly collect personal information from children.
14. Third-party links
This store may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date above.
16. Contact
If you have questions about this Privacy Policy or would like to exercise your data protection rights, you can contact us at:
roxiglowro@gmail.com
Dracula Nutrition SRL is the data controller for the personal information processed through this store.